Massachusetts is a hub for successful and flourishing businesses, which are paving the way in their respective industries. For this exclusive Massachusetts business profile, we wanted to look at F.H. Cann & Associates.
This North Andover company has been around for more than 20 years, and handles all things related to call center solutions and account receivables management. They’re a regional standout and were selected for the 2020 Best of North Andover Award in the Financial Institution category by the North Andover Award Program.
F.H. Cann & Associates was also named a 2019 Gold Winner for a Team Massachusetts Economic Impact Award. Over the past few months, they’ve been able to expand even more, and recently added 125 employees to their office in Sharonville, Ohio. We wanted to break down what makes this company so unique and successful.
A highly-trained team of experts
When it comes to account receivables management and call center solutions, the team behind F.H. Cann & Associates are all experts in their craft. This isn’t always the case for businesses in this category. But many employees get to acquire such a high skill level because of frequent trainings and recertifications, as well as an impressive employee retention rate.
F.H. Cann & Associates offers competitive pay and benefits, incentivizing employees to stay with the company for the long haul. This ensures the staff members are experts in their field, who have worked with a wide variety of clients and tackled endless scenarios.
Plus, when F.H. Cann & Associates looks to hire new employees, they look for certain qualities which mark a dedicated and talented worker.
F.H. Cann & Associates is very diverse in their offerings. They offer their solutions to clients in nearly every industry, including education, governments, healthcare organizations, and utility companies. Because they’re comfortable with these different categories, the experts behind F.H. Cann & Associates know exactly how to offer solutions that meet their needs.
Plus, one of the things F.H. Cann & Associates specializes in is offering solutions to complex and large cases. For example, they’re well-versed in handling complex call center projects, and have the experience necessary to execute these projects.
Advanced technologies and security
Advanced technologies are necessary to excel in this line of work, and F.H. Cann & Associates is eager to invest their resources in their technological infrastructure. They ensure all of their employees and customers have the technological tools they need.
Not only that, but F.H. Cann & Associates has top-of-the-line security systems and strategies in place, to ensure the safety of their customers’ data especially now that their team is working remotely to comply with the safety protocols to prevent Coronavirus spread. They take information security very seriously and treat it as a top priority.
F.H. Cann & Associates has a reputation for embodying additional qualities which makes them stand out as a Massachusetts business. For example, clients are at the core of the business model for F.H. Cann & Associates, and the priorities of customers is a main concern.
The company holds itself to extremely high standards, and aims to grow continuously, and to continue expanding its reach and relevant services.